Privacy Policy

This policy outlines our personal information handling practices for both online and offline data. If you give us personal information, we will treat it according to this policy. By accessing or using our Website and/or Service, you acknowledge that you have read and agree to be bound to the terms of this Privacy Policy.

Acknowledgment and Acceptance of Privacy Policy

In this Policy, references to "you", "User" shall mean the end User accessing the Website, its contents and using the Services offered by Company. We encourage you to read this policy to ensure you understand Company’s privacy practices.

We adhere to the following principles to protect your privacy:

We do not rent or sell your Personally Identifiable Information to third parties for any purposes.
We share your contact information with another User or third party only upon your consent.
Any Personally Identifiable Information that you provide will be secured with industry standard protocols and technology.

If Company undertakes any modifications to this privacy policy, we will highlight the same on our homepage and for any material change made, we also aim to send you an email notification of the same. To continue using the Website and Services post such changes or modifications, you will be required to accept this Privacy Policy once again by clicking on ‘Accept/Agree’ tab.

1: Personal Information collected:

To provide our Services, Company collects some information from the Users. We collect your personal information in the following ways when personally submitted by you:

: Registration:
In order to become a User, you must first create an account on our Website. To create an account you are required to provide the following information, which you recognize and expressly acknowledge as personal information allowing others, including Company, to identify you: name, User ID, email address, country, ZIP/postal code, phone number, password chosen by you and valid financial account information (‘Personally Identifiable Information’). Other information may be requested on our registration page, including the ability to receive promotional offers. We may, in the future, include other optional requests for information from you to help us to customize the Website and/or Service to deliver personalized information to you. Without your consent, we will not share, rent or sell any personal information with third parties in any way other than what is disclosed in this Privacy Policy. The information listed above in some cases may be mandatory, depending upon the nature of the Company Services you have chosen.
: Company Payment System:
Our Payment Service requires Users to pay with a credit card, wire transfer, debit card or cheque. We will collect your credit card number and/or other financial institution information such as bank account numbers and will use that information for the billing and payment processes, including but not limited to the use and disclosure of such credit card numbers and information to third parties as necessary to complete such billing operation. Verification of credit information, however, is accomplished solely by the User through the authentication process. We will share your personal information as necessary for third parties to provide some of these services, only after previously notifying you about such requirements. These companies do not retain, share, store or use Personally Identifiable Information for any other purposes.

1. The Services will be billed as per the Company’s policy, subject to your choice of subscription plan. When you subscribe for the Services, Company shall send an invoice via email. An invoice will also appear on the account page of your administration console (account page). Users have approximately two weeks to bring up and settle any issues with the billing.
2. All fees are exclusive of all federal, provincial, state or other governmental sales, goods and services, harmonized or other taxes, fees or charges now in force or enacted in the future (“Taxes”).

: Log files, IP addresses and information about your computer:
Due to the communications standards on the Internet, when you visit the Company Website or use the Service, we automatically receive the URL of the site from which you came and the site to which you are going when you leave the Company. We also receive the Internet protocol (IP) address of your computer (or the proxy server you use to access the World Wide Web), your computer operating system and type of web browser you are using, email patterns, as well as the name of your ISP. This information is used to analyze overall trends to help us improve the Company's service. The linkage between your IP address and your Personally Identifiable Information is not shared with third parties without your permission or except when required by law.

: Cookies and Web Beacons:
Like most websites, Company uses cookies and web log files to track site usage. We use cookies to improve the quality of our service by storing user preferences and tracking User trends. In the course of serving advertisements or optimizing services to our Users, we may allow authorized third parties to place or recognize a unique cookie on your browser. The company does not store Personally Identifiable Information in the cookies.

We may allow other companies, to serve advertisements to Users. These companies include third-party ad servers, ad agencies, ad technology vendors and research firms. The company may “target” some ads to Users that fit a certain general profile. The company does NOT use Personally Identifiable Information to target ads.

: Processing information about you and modification of such information:
All the information you provide to Company, including sensitive personal information, is voluntary. You have the right to withdraw your consent at any time, by providing us with a written intimation of such intention, in accordance with the terms of this Privacy Policy and the User Agreement, but please note that your withdrawal of consent will not be retroactive.

You can access, modify, correct and eliminate the data about you which has been collected pursuant to your decision to become a User. If you update any of your information, we may keep a copy of the information which you originally provided to us in our archives for uses documented herein. We take your rights seriously and encourage you to use them if you deem this to be appropriate. You may exercise these rights by emailing us at customercare@voicencloud.com

: External links
This Privacy Policy applies to websites and services that are owned and operated by Company. We do not exercise control over the sites displayed as search results or links from within our various services. These other sites may place their own cookies or other files on your computer, collect data or solicit personal information from you, for which Company is not responsible or liable. We encourage you to read the privacy policies of those websites.

2. Uses of Personal Information:

We will not share your Personally Identifiable Information with other parties except as provided below. Other information that does not personally identify you as an individual, is collected by Company from Users (such as patterns of utilization described above) and is exclusively owned by Company. This information can be utilized by Company in such a manner as Company, in its sole discretion, deems appropriate.

: Sharing your information with Certified third-party service providers and Government Authorities:
We provide some of our services and products through third parties. We shall share your Personally Identifiable Information with the Government Authorities and Certified Authorities to fulfil Orders. We may also collect personal information from individuals and companies (“Affiliates”) with whom we have business relationships and may have to also share their information with Service Providers to accomplish the Services. For example, when you order a service, we release your credit card information to the card-issuing bank to confirm payment for the service. Likewise, we may release an Affiliate’s information to our bank to send out a payment. However, the use of your Personally Identifiable Information by such parties is governed by the privacy policies of such parties and is not subject to our control.

: Communication and Update
The company will communicate with you through email and notices posted on the Company’s Website or through other means available through the service, including text and other forms of messaging. You can change your e-mail and contact preferences at any time by logging into your account admin page and changing the account settings, or by emailing customercare@voicencloud.com

: Legal Disclaimer
It is possible that we may need to disclose personal information when required by law, such as responses to civil or criminal subpoenas, or other requests by law enforcement personnel. We will disclose such information wherein we have a good-faith belief that it is necessary to comply with a court order, ongoing judicial proceeding, subpoena, or other legal process or request to Company brought in any country throughout the world, or to exercise our legal rights or defend against legal claims.

: Disclosures to others
We may also disclose your personal and other information you provide to another third party as part of reorganization or a sale of the assets of a Company corporation division or company. Any third party to which we transfer or sell Company’ assets will have the right to continue to use the personal and other information that you provide to us.

: Other uses:

Providing our Products and Services to Users, including the display of customized content and advertising.
Auditing, research and analysis in order to maintain, protect and improve our services.
Ensuring the technical functioning of our network; and
Developing new services.

3. Our choice in managing your information

: Closing your account
You can also close your account with Company by notifying us in writing. At closure, we will remove your User Content from public view. We may retain certain data contributed by you if we believe it may be necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally identifiable data, account recovery, or if required by law. To request that we close your account and remove your information from the Service, please send your request to customercare@voicencloud.com We encourage you to promptly update your Personally Identifiable Information if it changes. You may ask to have the information on your account deleted or removed; however, because we keep track of past transactions, you cannot delete information associated with past transactions on the Website or Service. In addition, it may be impossible for us to completely delete all of your information because we periodically take back-up of information stored and available.

1. If you cancel the Services in the middle of the month, you will receive a closing invoice via email. Once all outstanding invoices have been paid, you will not be charged again. Please note in case of failure to do so, Company shall charge a penalty in the form of interest to be charged on such due payment.
2. Fraud: Without limiting any other remedies, Company may suspend or terminate your account if we suspect that you (by conviction, settlement, insurance or escrow investigation, or otherwise directly or indirectly) have engaged in fraudulent activity in connection with the Website or Service.

: Other Administrative activities
As a condition of purchase of our Services, Company may send you administrative and promotional emails. We will send you information regarding your account activity as well as updates about our products and promotional offers. You cannot opt out of administrative emails. “Administrative Emails” relate to a User’s activity on the Website and Service, and include emails regarding a particular User’s account, requests or inquiries, and purchases of products and services. In contrast to Administrative Emails, however, you do have a choice with respect to Promotional Emails. Promotional Emails advertise our products and services, including exclusive sales and other offers, and/or the products and services of our Advertisers and Affiliates. If you do not want to receive Promotional Emails from us, you may elect to opt-out of receiving Promotional Emails at any time after registering by e-mailing us at customercare@voicencloud.com by writing to us at the address contained herein, or by hitting the “unsubscribe” button at the bottom of any of our e-mails. When contacting us, please indicate your name, address, email address, and what Promotional Emails you do not want to receive.

4. Minors

Any individual below 18 years is not eligible to use our Service and we hereby request children below this age group not to submit any personal information to us or use the service. If you are under 18, you may become a User of the Company only with the involvement of a parent or guardian.

5. Information Security

Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we employ commercially reasonable security measures to protect data and seek to partner with companies which do the same, we cannot guarantee the security of any information transmitted to or from the Website and/or Service, and are not responsible for the actions of any third parties that may receive any such information

We take appropriate security measures to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, as well as physical security measures to guard against unauthorized access to systems where we store personal data.

6. User’s Obligations

i. You must, at all times, respect the terms and conditions of the then-current Privacy Policy and the Terms of Services. This includes respecting all intellectual property rights which may belong to third parties.
ii. You must not download or otherwise disseminate any information which may be deemed to be injurious, violent, offensive, racist or xenophobic or which may otherwise violate the purpose and spirit of the Company and its community of Users.
iii. You must not provide information to Company and /or other Users which you believe might be injurious or detrimental to your person, professional or social status. Any violation of these guidelines may lead to the restriction, suspension or termination of your account by the Company, as we take these principles seriously and consider them to be the basis on which our Users adhere to the Company Website and the Services which it offers.

7. Changes to this Privacy Policy

The company reserves the right to amend or update such terms and conditions, on the Website, therefore it is expected of you to frequently visit the terms so that you are always aware of such changes. In the event there are significant changes in the way we treat your personally identifiable information, we will display a notice on the Website or send you an email, as provided for above. Unless stated otherwise, our current Privacy Policy applies to all information that we have about you and your account.

You shall be required to accept the modified terms of the Privacy Policy, in case you intend to use the services post changes.

8. Contact details.

If you have any questions about this Privacy Policy, please feel free to contact us.

DISCLAIMERS

YOUR USE OF THIS SITE IS AT YOUR RISK. THE MATERIALS AND SERVICES PROVIDED IN CONNECTION WITH THIS WEB SITE ARE PROVIDED "AS IS" WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. NEITHER OUR COMPANY NOR ANY OF THEIR AFFILIATES WARRANT THE ACCURACY OR COMPLETENESS OF THE MATERIALS OR SERVICES ON OR THROUGH THIS WEB SITE. THE MATERIALS AND SERVICES ON OR THROUGH THIS WEB SITE MAY BE OUT OF DATE, AND NEITHER OUR COMPANY NOR ANY OF THEIR AFFILIATES MAKE ANY COMMITMENT OR ASSUMES ANY DUTY TO UPDATE SUCH MATERIALS OR SERVICES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

ALL PRODUCTS AND SERVICES PURCHASED ON OR THROUGH THIS WEB SITE ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURES, DISTRIBUTORS AND SUPPLIERS, IF ANY. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, OUR COMPANY HEREBY DISCLAIMS ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS AND SERVICES LISTED OR PURCHASED ON OR THROUGH THIS WEB SITE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, OUR COMPANY HEREBY EXPRESSLY DISCLAIM ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION. OUR COMPANY MAKES NO WARRANTIES TO THOSE DEFINED AS "CONSUMERS" IN THE MAGNUSON-MOSS WARRANTY-FEDERAL TRADE COMMISSION IMPROVEMENTS ACT. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

LIMITATIONS OF LIABILITY

OUR COMPANY DOES NOT ASSUME ANY RESPONSIBILITY, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT, YOUR COMPUTER, TELECOMMUNICATION EQUIPMENT, OR OTHER PROPERTY CAUSED BY OR ARISING FROM YOUR ACCESS TO, USE OF, OR BROWSING THIS WEB SITE OR YOUR DOWNLOADING OF ANY MATERIALS, FROM THIS WEB SITE. IN NO EVENT WILL OUR COMPANY, THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS, ASSIGNS, RETAIL PARTNERS NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THIS WEB SITE BE LIABLE TO ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEB SITE, ANY WEB SITES LINKED TO THIS WEB SITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.

IN THE EVENT OF ANY PROBLEM WITH THIS WEB SITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS WEB SITE. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON OR THROUGH THIS WEB SITE, YOU AGREE THAT YOUR REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS OR SUPPLIER OF SUCH SERVICES, IN ACCORDANCE WITH SUCH MANUFACTURER'S OR SUPPLIER'S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE RETURNS AND REFUNDS POLICIES POSTED ON THIS WEB SITE.

Revisions to these Terms and Conditions

Our Company may revise these Terms and Conditions at any time and from time to time by updating this posting. You should visit this page from time to time to review the then-current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by expressly designated legal notices or terms located on particular pages at this web Site.

Choice of Law; Jurisdiction

These Terms and Conditions supersede any other agreement between you and Our Company to the extent necessary to resolve any inconsistency or ambiguity between them. This web Site is administered by Our Company from its offices. These Terms and Conditions will be governed by and construed in accordance with the laws of the Province of Ontario, without giving effect to any principles of conflicts of laws. A printed version of these Terms and Conditions shall be admissible in judicial and administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.